These Terms govern cutecanvases.com and the related photo-to-artwork, digital download, and custom print services (the “Service”) operated by The Switchboard Collective LLC (“CuteCanvases,” “we,” “us,” or “our”).
By uploading a photo, requesting a sign-in code, or continuing to checkout after being presented with notice of these Terms, you agree to them. If you do not agree, do not take those actions. Our Privacy Policy explains how we handle personal information.
Please read carefully: these Terms explain your responsibility for photo permissions, the scope of purchased artwork rights, custom-order return rules, and limits on our liability. They preserve rights that applicable law does not allow you to waive.
1. Eligibility and accounts
You must be at least 18 and legally able to enter into these Terms to upload content, create an account, or purchase. If you act for an organization, you represent that you have authority to bind it. Provide accurate account, contact, and delivery information, use only email addresses and phone numbers you control, and keep sign-in codes and account access secure. Tell us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account.
We may limit free generations, available styles, file sizes, and other features, and may change prospective pricing and availability. We do not promise unlimited generations or permanent storage. These changes do not remove obligations for orders we have already accepted.
2. Your photos and permissions
You retain any rights you hold in photos and other content you upload (“Your Content”). You represent and warrant that you own Your Content or have all rights and permissions needed to upload it, have it processed by AI and our providers, reproduce and modify it, and have the resulting artwork printed and delivered. This includes copyrights, privacy and publicity rights, and any necessary permissions from identifiable people or a child’s parent or guardian. Owning a copy of a photo does not necessarily mean you own its copyright.
You grant CuteCanvases a nonexclusive, worldwide, royalty-free license to host, store, copy, transmit, analyze, modify, create derivative works from, display to you, and print Your Content solely to provide the Service, fulfill your requests and orders, support you, and maintain safety and security. We may sublicense these rights to providers only as needed for those purposes. The license lasts as long as necessary for those purposes, including completing orders and permitted retention described in our Privacy Policy. It does not authorize using your photos or artwork in public advertising without separate permission.
Do not upload content that infringes someone’s rights, is unlawful, exploitative, threatening, or deceptive, includes nonconsensual intimate imagery or sexual content involving minors, or contains malware. Do not submit sensitive documents or information unrelated to making your artwork. We may reject, restrict, or remove content where reasonably necessary to address violations, legal requirements, or safety concerns.
3. AI artwork and proof approval
Artwork is generated with AI. It may change details, produce unexpected results, or resemble output created for others. We do not guarantee an exact likeness, uniqueness, exclusivity, eligibility for copyright protection, or clearance of third-party rights. You must review the proof and decide whether it meets your needs and whether your intended use is lawful.
Approval matters. Before purchasing, inspect faces, text, colors, composition, cropping, and any other details. Approving the proof authorizes us to use that artwork for the selected product. Changes after approval or after production begins may not be possible. Approval does not excuse a defective product, an incorrect item, or our failure to supply what was ordered.
Screen colors, product mockups, and scale illustrations are approximate. Prints can have reasonable color, texture, crop, edge-wrap, and dimension variations inherent in the chosen format and printing process. The product description and specifications shown at purchase control what is included; display props and frames are excluded unless expressly included. We remain responsible for material departures from the agreed product.
4. Our rights and your artwork license
CuteCanvases and its licensors retain all rights in the Service’s software, design, text, brand names, logos, curated examples, templates, prompts, and other materials, excluding Your Content and rights expressly licensed below. No ownership in our technology, trademarks, or other site assets transfers to you. All rights not expressly granted are reserved.
Unpaid previews are provided only to evaluate a purchase. You may not remove or obscure preview watermarks, bypass payment or download controls, or use an unpaid proof as a finished product.
After full payment, to the extent we hold rights in the purchased artwork, we grant you a worldwide, nonexclusive, royalty-free license to download, save, display, share, and print it for personal, noncommercial use, including personal gifts. You may transfer a physical canvas you own. This license continues without a recurring fee; it does not include resale or licensing of digital files, selling reproductions or merchandise, or use of our brand. Contact hello@cutecanvases.com for commercial-use permission. Your preexisting rights in Your Content remain yours.
The license does not create intellectual property rights where the law recognizes none, transfer third-party rights, or guarantee that you can prevent others from making similar artwork. A full refund ends the license we granted for that purchase, except rights you independently hold or that applicable law preserves. Keep a backup of a purchased download; we do not guarantee indefinite re-download availability.
5. Orders, prices, and payment
The available product, price, shipping charges, and applicable taxes are shown during checkout. Review the final total before paying. By placing an order, you authorize the stated charge using the selected payment method and confirm that you are authorized to use it. Purchases are one-time purchases unless an offer expressly states otherwise and you separately agree to recurring charges.
Stripe processes payments. An acknowledgment or receipt confirms receipt of your order; we may still decline or cancel an order for a pricing or listing error, unavailable stock or fulfillment, suspected fraud, or unlawful content. We will notify you and refund amounts charged for an order we cancel. We will not charge a corrected or increased price without your agreement.
Digital files become available after confirmed payment through the purchasing account. A canvas purchase includes a digital download when stated in the product offer. Purchases expressly marked as test transactions do not create an obligation to print or ship products.
6. Production and delivery
Physical delivery is currently available to supported US addresses. We use printing and delivery providers, including Printful and carriers. Shipping estimates depend on production, destination, and carrier service and are estimates unless expressly guaranteed. We remain responsible for our obligations to you even when using these providers.
Provide a complete, accurate delivery address. Contact us promptly about corrections; changes may not be possible after production or dispatch. If an address error you supplied causes a return or requires reshipping, you may be responsible for reasonable additional costs disclosed to you in advance.
If we cannot ship within the promised time, or within the legally applicable period when no shipment time is specified, we will provide required delay notices and cancellation or refund options. We do not waive your rights concerning non-delivery, damaged goods, or refunds by handing an order to a carrier. Contact us if an order is missing or tracking appears incorrect.
7. Cancellations, problems, and refunds
Custom products: Because each canvas is made using your approved artwork, we do not accept change-of-mind returns or exchanges for approved custom work, except where law requires otherwise. Contact us as soon as possible to request cancellation or an alteration. We can only accommodate discretionary changes when production or fulfillment has not progressed too far.
Digital downloads: We do not ordinarily refund a change of mind after access to the purchased file has been delivered. If the file cannot be accessed, is corrupted, or materially differs from the purchase description, contact us so we can resolve the issue or provide a refund where appropriate or required.
Damaged, defective, wrong, or missing orders: Email hello@cutecanvases.com with your order number and a description of the problem. Where useful and reasonably available, include photographs of the item and packaging. Please report issues promptly so we can investigate with our providers; this request does not shorten any statutory claim period. Depending on the issue and applicable law, we will arrange an appropriate replacement, correction, or refund. Do not return a custom item until we provide instructions.
Where a refund is due, we will refund the appropriate amount to the original payment method where possible, including shipping charges where required. Your bank’s processing time can affect when funds appear. Nothing in these Terms excludes mandatory cancellation rights, consumer guarantees, payment-dispute rights, or remedies for our failure to perform. Any more favorable written guarantee made with your purchase remains applicable.
8. Email and SMS messages
By requesting an email or SMS sign-in code, you ask The Switchboard Collective LLC, operating CuteCanvases, to send the requested authentication and related security messages. SMS frequency varies with your requests, usually one message per code request; message and data rates may apply. Reply STOP to stop SMS messages or HELP for help, or contact hello@cutecanvases.com. Carriers are not liable for delayed or undelivered messages.
SMS consent is not a condition of purchase; email sign-in is available. Requesting a sign-in code does not subscribe you to promotional texts. We may send receipts and other necessary order and account communications. See our Privacy Policy for how contact information is handled.
9. Acceptable use and enforcement
You must not interfere with the Service, evade limits or security, access another person’s account or private content, obtain unpaid originals, automate abusive requests, or scrape or commercially exploit our site materials without permission. You must not reverse engineer our software except to the extent applicable law expressly permits despite this restriction, or use the Service to violate law or others’ rights.
We may suspend access, refuse requests, or terminate an account for material violations, fraud, security threats, or legal requirements. Where appropriate, we will provide notice and an opportunity to resolve the issue; immediate action may be necessary for serious abuse or urgent risk. Suspension does not let us retain payment for goods we fail to provide without a lawful basis or remove your mandatory rights.
To report suspected infringement, email hello@cutecanvases.com with your contact information, a description of the protected work and your rights, the location of the disputed material, and a good-faith explanation. We may request additional information, remove or restrict disputed material, and act on repeated infringement. This contact is for reports; it is not a representation that we have registered a statutory copyright agent.
10. Service disclaimers
To the fullest extent permitted by applicable law, the website, AI features, and previews are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement to the extent those warranties can lawfully be disclaimed. We do not warrant uninterrupted, error-free, or completely secure access, or that every AI result will satisfy your preferences.
These disclaimers do not override express product commitments, remedies for defective or misdescribed goods, mandatory consumer guarantees, or any liability that cannot legally be excluded. Third-party websites and services have their own terms and privacy policies; using them does not release us from our own obligations.
11. Limits on liability
To the fullest extent permitted by applicable law, CuteCanvases, The Switchboard Collective LLC, and our officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, goodwill, or business opportunities arising from the Service or these Terms, even if advised that such loss was possible.
To that same extent, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of US $100 or the amounts you paid to CuteCanvases during the 12 months before the event giving rise to the claim. This limit does not reduce a refund owed for an unfulfilled, cancelled, or defective order.
Nothing limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or other liability that cannot be limited under applicable law. If your jurisdiction does not allow a particular exclusion or limit, it applies only to the extent permitted.
12. Responsibility for third-party claims
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Switchboard Collective LLC and its officers, employees, and agents from third-party claims, damages, liabilities, and reasonable legal expenses arising from Your Content infringing another person’s rights, your unlawful use of the Service, or your material breach of these Terms. This obligation applies only to the extent caused by your conduct and does not cover our own wrongdoing.
We will give you reasonably prompt notice of a claim and a reasonable opportunity to participate in its defense. We may control our defense with reasonable cooperation from you. Neither party may settle a claim in a way that admits the other’s fault or imposes nonmonetary obligations on the other without that party’s consent, not unreasonably withheld.
13. Disputes and applicable rights
If a problem arises, please contact hello@cutecanvases.com with the relevant order or account details so we can try to resolve it. This informal process does not prevent you from bringing a claim, using a small-claims court, contacting a regulator, disputing a payment, or exercising a time-sensitive legal right.
Applicable law governs these Terms and any dispute. Nothing here deprives you of mandatory protections or access to courts available under the law that applies to you. These Terms do not require binding arbitration or waive class-action or jury-trial rights. Nothing prohibits honest reviews, lawful complaints, or reporting concerns to authorities.
14. Changes and general terms
We may update these Terms prospectively, with the effective date shown above. We will give reasonable notice of material changes, and seek agreement where required. Updated terms do not retroactively alter an existing order or a dispute that arose before the update. If you do not agree to updated terms, stop making new requests and purchases; previously accepted orders remain governed by the terms applicable when placed.
These Terms, together with applicable purchase descriptions and any separate written agreement, constitute our agreement regarding the Service. If a provision is unenforceable, the remaining provisions continue to apply. Our failure to enforce a provision is not a waiver. You may not transfer your contractual rights or obligations without our consent except where law permits; this does not prohibit gifting or transferring a purchased physical canvas. We may assign these Terms in a business transfer provided it does not reduce your mandatory rights. Provisions intended to continue, including intellectual property, accrued payment obligations, liability limits, and dispute provisions, survive termination as applicable.
For support, legal notices, commercial-use requests, or our mailing contact details, contact The Switchboard Collective LLC, operating CuteCanvases, at hello@cutecanvases.com.